Three real IT support resumes, one per career stage, each with the templates that actually suit it and why.
Recommended for IT support specialists at this stage
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IT support is measured operationally: tickets per day, first-call resolution rate, average resolution time, number of end users or devices supported. These are the numbers a hiring manager already reports on to their own boss, so putting them on your resume speaks their language directly instead of making them infer your pace from a duty list.
Freshservice, ServiceNow and Zendesk are different systems, and Windows-only shops hire differently than mixed Mac/Windows or heavily Azure environments. Say which ticketing tool you have used and which operating systems, directory services and cloud platforms (Active Directory, Azure AD, Google Workspace) you support. It tells a hiring manager exactly how much ramp-up you would need.
Resolving tickets is the baseline of the job. What moves a resume forward is evidence you improved the process itself: a script that automated a repetitive task, a documentation rewrite that cut escalations, a new device-imaging process that saved setup time. If you have done any of that, it belongs above routine troubleshooting, not buried after it.
A+, Network+, Security+, and vendor certifications like Microsoft Certified: Azure Administrator carry real weight in this field and some job postings screen on them directly. List them together with the issuing body and the year, and drop anything expired unless you are actively renewing it.
One page for a help desk role or anyone under about seven years of experience. Once you are managing a team, a budget, or infrastructure across multiple sites, two pages is reasonable if the extra length is real scope rather than padding.
List current certifications and anything you are actively renewing. An expired certification with no renewal in progress is more likely to prompt a question about why it lapsed than to help you, so it is usually better left off or noted as "expired, renewing."
Pull anything you have already done that goes beyond ticket resolution to the top: server or Active Directory work, scripting, network configuration, projects you led rather than tickets you closed. Even a small amount of infrastructure exposure, described specifically, does more to signal readiness than a long list of routine support tasks.
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